Privacy Policy

Effective as of: February 17, 2026

This Privacy Policy describes how Sensez ("Sensez", "we", or "us") collects, stores, uses, and discloses personal data when you interact with the Sensez Quiz Builder application and platform, including when you visit our website at sensez.io, install our Shopify app, participate in any of our events, interact with our online ads, emails, sales and marketing channels, or other communications under our control (collectively, the "Services").

Please review this Privacy Policy carefully. By accessing our Services, installing the Sensez app, registering for an account, or otherwise engaging with us, you agree to all of the terms set forth in this Privacy Policy. If you do not agree, please do not use the Services or provide us with any personal information.

Our Services are designed for businesses and are not intended for personal or household use. We treat all personal data covered by this Privacy Policy as pertaining to individuals acting as business representatives, rather than in their personal capacity.

This Privacy Policy covers the following topics:

  • Data Collection & Processing
  • Data Uses & Lawful Bases for Processing
  • Data Storage and Transfer
  • How Long We Retain Your Personal Data
  • How We Share or Otherwise Disclose Your Personal Data
  • Cookies and Data Collection Technologies
  • Communications
  • Data Security
  • Your Data Subject Rights
  • Data Controller / Processor
  • US Privacy Laws
  • Additional Notices & Contact Details

1. Data Collection & Processing

When we use the term "personal data" in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or anonymized information that cannot reasonably be linked to a specific individual.

We collect the following categories of personal data with respect to the following types of data subjects:

  • Merchant Data: Personal data we collect, process, and manage on behalf of our business customers ("merchants" or "customers") as part of the Sensez platform. We process such Merchant Data under the instruction of the respective customer. This Privacy Policy does not govern such processing done on our customers' behalf. To understand how a particular merchant processes your data, please contact them directly.
  • User Data: Personal data concerning our customers' internal contacts who directly engage with Sensez concerning their organizational account — including account administrators, billing contacts, and authorized signatories — as well as business needs and preferences identified through our engagement with them.
  • Prospect Data: Personal data relating to visitors of our website, participants at our events, and any other prospective customer, user, or partner who visits, purchases, or otherwise interacts with our Services.

We collect or generate the following types of personal data through the Services:

  • Usage, login credentials, and device information, including connectivity and technical data such as IP addresses and approximate location.
  • Contact and business details, such as name, email, phone number, job title, workplace, and professional information; our correspondence with such individuals; feedback and testimonials received; contractual and billing details; and purchase or interest history.
  • Personal data contained in Customer Data, which is provided by our customers or processed on their behalf and under their instruction.

2. Data Uses & Lawful Bases for Processing

We use the personal data we collect for the following purposes:

  • To provide, operate, maintain, and improve the Sensez platform and Services.
  • To process transactions and manage billing and subscriptions.
  • To communicate with you about your account, updates, support, and promotional content (subject to applicable consent requirements).
  • To analyze usage trends and improve our product offering.
  • To comply with legal and regulatory obligations.
  • To detect, prevent, and address fraud, abuse, or security incidents.

Where applicable law requires "Consent" as the lawful basis for processing, your acceptance of our Terms of Service and this Privacy Policy will be deemed as your consent to such processing. If you wish to revoke consent, please contact us at support@sensez.com.ua.

We do not sell your personal data as defined under the California Consumer Privacy Act (CCPA) or California Consumer Rights Act (CPRA), and have not done so in the past.

3. Data Storage and Transfer

We and our authorized service providers maintain, store, and process personal data in secure environments, as reasonably necessary for the proper performance and delivery of our Services. While privacy laws may vary across jurisdictions, Sensez is committed to protecting personal data in accordance with this Privacy Policy and applicable legal requirements, regardless of where data is processed or transferred.

4. How Long We Retain Your Personal Data

We retain personal data for as long as reasonably necessary to maintain and expand our relationship, provide our Services, comply with legal and contractual obligations, and protect ourselves in the event of any legal disputes. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure; and the purposes for which we process the data.

We are not obligated to retain your personal data for any particular period beyond what is required by law or contract, and we may securely delete, anonymize, or restrict access to your data at any time. If you have questions about our data retention practices, please contact us at support@sensez.com.ua.

5. How We Share or Otherwise Disclose Your Personal Data

We disclose personal data in the following ways:

Service Providers

We engage selected third-party companies to perform services on our behalf, including hosting, data security, billing and payment processing, analytics, email distribution, customer relationship management, and legal and compliance advisors. These service providers may access personal data only as needed to fulfill their specific role and may not use it for other purposes.

Integration Partners

Our Services integrate with third-party platforms such as Shopify, Klaviyo, Mailchimp, Meta CAPI, TikTok Pixel, Google Analytics 4, and Recharge. When you connect these integrations, the relevant third-party may receive data from your account depending on the nature and purpose of the integration. We do not store your passwords for any third-party service.

Referral & Agency Partners

We may engage agency partners and referral partners who recommend Sensez to their clients. In such cases, we may share relevant account and usage details with the respective partner to facilitate the service relationship. Any engagement not directly related to Sensez's Services is governed by that partner's own terms and policies.

Legal Compliance

We may disclose personal data to government or law enforcement officials in response to a subpoena, court order, or legal requirement, or if we believe in good faith that such disclosure is necessary to comply with applicable law, prevent fraud, or protect the rights and safety of Sensez, our users, or the public.

Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate transaction, personal data may be shared with or transferred to the relevant parties. We will provide notice of any such transfer to the extent required by law.

Sensez may also share personal data with your explicit consent, or if we are legally obligated to do so. Aggregated or anonymized data that cannot reasonably identify an individual may be shared at our discretion.

6. Cookies and Data Collection Technologies

We and our service providers use cookies, pixels, tags, and similar technologies to operate our Services, analyze performance, personalize user experiences, and support marketing activities.

  • Session Cookies are removed when you close your browser.
  • Persistent Cookies remain for a longer period and help us remember your login preferences and settings.

We use Google Analytics to understand how users interact with our Services, including page activity and engagement. More information is available at: www.google.com/policies/privacy/partners. You may opt out at: tools.google.com/dlpage/gaoptout.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use some features of our Services.

7. Communications

Service Communications

We may contact you with important information regarding our Services, such as billing updates, security alerts, or changes to our platform. You cannot opt out of essential service communications.

Promotional Communications

We may notify you about new features, events, special offers, or other information we believe may be relevant to you. You may opt out of promotional emails at any time by following the unsubscribe instructions included in the email, or by contacting us at support@sensez.com.ua.

8. Data Security

We implement industry-standard physical, procedural, and technical security measures designed to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely immune to security incidents. We encourage you to use strong, unique passwords for your account and to contact us immediately at support@sensez.com.ua if you suspect any unauthorized activity or inaccuracy in your account information.

9. Your Data Subject Rights

Depending on your location, you may have certain rights regarding your personal data under applicable law, including the EU GDPR, UK GDPR, CCPA/CPRA, VCDPA, and others. These may include the right to:

  • Access or receive a copy of the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Restrict or object to the processing of your personal data.
  • Port your personal data to another service.
  • Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us at support@sensez.com.ua. We may need to verify your identity before fulfilling your request. We will not charge a fee to process verifiable requests unless they are excessive or manifestly unfounded.

Note that some rights are subject to exceptions under applicable law. If we deny your request in whole or in part, we will explain our reasoning.

10. Data Controller / Processor

Under applicable data protection laws, Sensez acts in the following capacities:

  • Data Controller: For Prospect Data collected from website visitors and prospective customers, Sensez acts as the data controller and assumes corresponding responsibilities.
  • Data Processor: For Customer Data processed on behalf of our merchant customers, Sensez acts as the data processor, processing such data solely under the instruction of the relevant customer (the data controller).
  • Both Controller and Processor: For User Data, Sensez acts as an independent controller for its own purposes and as a processor for data that forms part of Customer Data processed on a customer's behalf.

Our customers are solely responsible for ensuring that they have the legal basis to collect, process, and share personal data through Sensez's Services, including providing appropriate notice to and obtaining consent from their own end users where required.

11. US Privacy Laws

California (CCPA / CPRA)

California residents have the right to know what personal data we collect, how we use it, and with whom we share it. You may also request deletion of your data and opt out of the sale of personal data. Sensez does not sell personal data. You may designate an authorized agent to submit requests on your behalf. We do not knowingly collect personal data from individuals under the age of 13.

Virginia (VCDPA)

Virginia residents may exercise similar rights including access, correction, deletion, and portability of personal data, as well as the right to opt out of targeted advertising. You may designate an authorized agent to submit requests on your behalf.

To exercise rights under CCPA/CPRA, VCDPA, or other applicable US privacy laws, contact us at privacy@sensez.io.

12. Additional Notices & Contact Details

Updates and Amendments

We may update this Privacy Policy from time to time by posting an amended version on our website. The amended version will be effective as of the date it is published. We will provide prior notice of any material changes through the Services or other available communication means. Continued use of our Services following such notice constitutes acceptance of the updated Privacy Policy.

External Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies independently. This Privacy Policy applies only to our Services.

Children

Our Services are not designed to attract minors. We do not knowingly collect personal data from individuals under 13 years of age. If we become aware that we have collected such data, we will delete it promptly. Please contact us if you believe we may have received data from a minor.

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the Sensez privacy team:

Email: support@sensez.com.ua 

Website: sensez.io 

Contact Us

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